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Link: https://support.engagement.dimelo.com/contents/64e75e00bd0e5493261e8ef4 UID: 62954469008 RC Phone Number: (239) 938-2000 Customer Name: Cody Sumner Company Name: Florida Heart Associates Call back #: (239) 938-2001 Email Address: csumner@flaheart.com Number of DLs: 160 Account Verified (Admin): Y Ext. # 2001 Issue / Customer Request: we are getting many complaints from different offices that they are unable to fax to us to our main fax line. 239-278-0404 TS Performed: Complete step-by-step documentation Checked and the number receives some faxes Has over 200 messages the cx thought that was the issue Informed there's no limit on the faxes and the number of messages shouldn't affect the Resolution: How the issue was resolved After the info agreed to close the case Case Number: 19868740 Resolved? Y PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 9-10 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support