casenotes
By: Anonymous2/6/202162 views Public Note
Case Number:
Name:
Phone Number:
Email Address:
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer:
Serial Number:
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
===================================================
Case Number:
Name:
Phone Number:
Email Address:
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer:
Serial Number:
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
===================================================
Case Number:
Name:
Phone Number:
Email Address:
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer:
Serial Number:
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
===================================================
Case Number:
Name:
Phone Number:
Email Address:
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer:
Serial Number:
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
===================================================
Case Number:
Name:
Phone Number:
Email Address:
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer:
Serial Number:
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
===================================================
Case Number:
Name:
Phone Number:
Email Address:
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer:
Serial Number:
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
===================================================
Case Number:
Name:
Phone Number:
Email Address:
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer:
Serial Number:
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
===================================================
Case Number:
Name:
Phone Number:
Email Address:
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer:
Serial Number:
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
===================================================
Case Number:
Name:
Phone Number:
Email Address:
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer:
Serial Number:
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
===================================================
Case Number:
Name:
Phone Number:
Email Address:
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer:
Serial Number:
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
===================================================
Case Number:
Name:
Phone Number:
Email Address:
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer:
Serial Number:
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
===================================================
Case Number:
Name:
Phone Number:
Email Address:
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer:
Serial Number:
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
===================================================
Case Number:
Name:
Phone Number:
Email Address:
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer:
Serial Number:
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
===================================================
Case Number:
Name:
Phone Number:
Email Address:
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer:
Serial Number:
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
===================================================
Case Number:
Name:
Phone Number:
Email Address:
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer:
Serial Number:
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
===================================================
Case Number:
Name:
Phone Number:
Email Address:
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer:
Serial Number:
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
===================================================
Case Number:
Name:
Phone Number:
Email Address:
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer:
Serial Number:
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
===================================================
Case Number:
Name:
Phone Number:
Email Address:
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer:
Serial Number:
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
===================================================
Case Number:
Name:
Phone Number:
Email Address:
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer:
Serial Number:
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
===================================================
Case Number:
Name:
Phone Number:
Email Address:
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer:
Serial Number:
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
===================================================