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Customer Name: Ahmed Abuhammoud RC Phone Number: 9198489442 UID: 446473023 InContact ID: 505021716120 Company Name: Van Orden Bookkeeping Services Call back #: 9199802070 Email Address: vanordenbookkeeping@gmail.com Number of DLs: Account Verified (Admin): Y Ext. # 101 Issue: Polycom IP 335 Desk phone issues MAC: 0004F2689E56 The device keeps ringing after 5 pm today constantly from a number 1000517567 but there is no call at all no one answers. We rebooted the phone multiple times, I blocked the number as well and did a factory reset but the phone keeps ringing Troubleshooting: After completing a re-provisioning process the phone stopped ringing crazy like before. Made some tests and phone went back to normal. Case Number: Resolved? Y/N PKI/JIRA: (if any) Link of Feature Request Submitted: Link of Self-help options provided: Customer Sentiment/Verbatim: A statement from the customer SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: