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Link: https://support.engagement.dimelo.com/contents/64ff86d5bd0e547e4aadedb6 UID: 521085040 RC Phone Number: (405) 743-1000 Customer Name: Jamie Evans Company Name: Jodie Jackson Agency Call back #: (918) 550-5081 Email Address: jamie@jodiejacksonagency.com Number of DLs: 7 Account Verified (Admin): Y Ext. # 101 Issue / Customer Request: I had a previous chat where we changed for Baylee to be able to text from the 743-1000 number and now she is unable to TS Performed: Complete step-by-step documentation The ext 104 needs to send texts as the main company number When selecting the main number to send texts they get an error message "Unable to send SMS" Number already TCR provisioned Added ext 104 as the operator and the error disappeared but the message wasn't going through Recommended logging out of the app and back in, cx will test and reach back if not resolved. Resolution: How the issue was resolved After the info agreed to close the case Case Number: 20041211 Resolved? Y PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 9-10 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support