Untitled Note

Incontact ID: UID: RC Phone Number: Customer First and Last Name: Extension #: Callback #: Email Address: Account Verified (Y/N): Admin (Y/N): Y Description: Auto-receptionist configuration Set ETA: N/A Troubleshooting: When calling the main number 6138 it will go to an IVR with options 1 2 3 option 1 go to any available agent and ring all the phones if everyone is busy go to voicemail option 2 Natalie ext 102 option 3 Roger ext 101 - The IVR and call handling configuration is ok - Did a test and the IVR is configured ok, the issue is the greeting that has the incorrect message - Changed the prompt and tested and it worked ok Resolution: After everything worked the cx agreed to finish the call and close the case Recap (Y/N): N/A Gain Agreement to close the case (Y/N): Y Promoted Support Site (Y/N): Y Promoted Survey (Y/N): Y SAT Prediction: 10 I am resolving the case now (Y/N): Y Attached KB Article (Y/N): Y "if there is nothing else I will be closing the case and marking it as resolved, also we have a support site at support.ringcentral.com, it works just like google you type your question and will see different articles on how to solve the issue. Lastly you might be receiving a quick survey over email regarding your overall experience with the customer experience today. And with that said thank you for being part of RingCentral and I hope you have a good day"