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Link: https://support.engagement.dimelo.com/contents/652587a6bd0e54776e150656 UID: 513439022 RC Phone Number: (888) 472-5292 Customer Name: Emilio Aguilera Company Name: Salazar Investigations Call back #: (386) 267-2953 Email Address: emilio@salazarinvestigations.com Number of DLs: 7 Account Verified (Admin): Y Ext. # 101 Issue / Customer Request: I need to follow up on Case #20246304 TS Performed: Complete step-by-step documentation Toll-free number SMS Informed the SMS was already enabled and advised to complete the verification Cx answered email to complete the verification Resolution: How the issue was resolved After the info agreed to close the case Case Number: 20361699 Resolved? Y PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 9-10 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support