Untitled Note

User ID 1442906020 InContact ID 459967499991 Customer Name: David Davodi RC Phone Number: (972) 705-9991 Extension #: 101 Best callback number: (214) 802-6393 Email address: david@davodi.com Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: Cx gave case 17586921 Issue/Subject: For: David Davodi | Issue: Swapp numbers between accounts | By: Andres Camp Both accounts verified this account 63247688004 and 1442906020 and cx needs to port a numbers between those account he needs to port the 972-705-9991 to this account with the account ID 63247688004 from the 1442906020 and for this last one the number 972-705-9990 needs to be the main company number 972-705-9990 needs to be the main number, account id 1442906020 with the number currently assigned to the extension 101 also 972-705-9991 needs to be ported and repleced with any number from this account account 63247688004 Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: No response from the machine Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: lex-m03-001 Digital Line: (805) 419-2687 Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y