Untitled Note

Customer Name: Michelle RingCentral Number:7722178708 UID:1918624021 InContact ID:459608078677 Extension #:101 Best callback number:7708451548 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: The cx is trying to port out an RC number but she is getting an error message saying failed pre-paid MDN Troubleshooting: I advised the cx to talk to the winning carrier for further assistance on her port out Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by Pablo