Customer Name: Kevin UID: 132283027 InContact ID: 464001963512 Extension #: 0 Best callback number: 660 342 1599 Ring central number : (888) 435-3203 Email address: kevin@kyoders.com // kly@kyoders.com Customer's preferred callback time (with timezone): Admin: Y/N Y Account Verified: Y/N Y Issue: The customer called because he is not able to get access to the account. Troubleshooting: (steps taken to address the issue) The customer was informed about Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N