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User ID: 63353987004 Customer Name: Pat Johnson Company#: 2568670986 Admin: Y/N yes Extension #: 101 Best callback number: (256) 278-6492 Account Verified: Y/N yes Email address: InContact ID: 462090627936 Issue: Port a number to an account. He is not getting the link to reset his password. Troubleshooting: Resend the link to reset the password: did not get it. - Reset the password from my end: it worked Other notes: Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N ------------------------------------------------------------ OT Cases Buen dia, Fecha: Badge: 62009 Horario: 8am a 5pm Ticket: Hora recibida: Hora finalizada: Gracias, Victor Chinchilla ------------------------------------------------------------- For cases endorsed to the Outbound Resolutions Team (ORT) Email with the below to: na.nonvoice.escalations@ringcentral.com Case: Name: Callback: Email: Reason: ------------------------------------------------------------------ Inquiries please post in this format: Case#: UID: Issue: Troubleshooting steps so far:   ----------------------------------------------------------- Please help me to add a contact on Sales Force: UID: NAME: PhoneNumber: Email: ----------------------------------------------------------- Account Verified Y/N: How many phones are affected?: Error on the Display Screen: Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: Digital Line: Other Notes: Is the customer on the same location where the phone is?: Internet connection working?: Additional Question -Phone has user extension and DL assigned: Y/N -Customer's internet connection is working: Y/N -Customer is in the same location as the phone is: -Phone is powered ON: --------------------------------------------------------- For ORT endorsement to avoid cases from returning Please use this template 1st callback attempt Called Number: Incontact ID: Issue: TS: No answer left VM 2nd callback attempt Called Number: Incontact ID: Issue: TS: No answer left VM ------------------------------------------------------------- Hello Telco Team, We need help in enabling the SMS feature for this Account: UID: TCR: Approved Please assist as soon as possible. Thank you. ----------------------------------------------------------- Hi , Thank you for contacting Ring Central Technical Support, my name is Victor and I am the specialist who is helping you with the issue "-------." Responding to your query, I hope you find this information useful, please respond to this email and let me know if I have completely answered your question, if not I will be happy to continue working with you. Best regards, Victor Chinchilla | 1-888-898-4591 | Ring Central Technical Support ----------------------------------------------------------------------------------- Case Integration Escalation Template Point Of Contact's Name: POC's Callback Number: POC's Time Zone: Software/CRM in question: How many User/s affected?: Affected User/s Name and Extension (If multiple, please provide 1 or 2): Issue: Step to Reproduce / Behavior: Screenshot of error (if applicable): ------------------------------------------------------------------------------------------ Please post CNAM Update here for faster processing. Template UID: Case #: Phone #: CNAM: Provider: (Provider of the number that shows in SCP not RingCentral) --------------------------------------------------------------------------------------------------- Templates to send emails: https://docs.google.com/spreadsheets/d/1F0TCmuOkLYAE9jHj6joprcnqGZ4rAmOruLaJ5twqbT0/edit#gid=937456379