Untitled Note

User ID 63342808004 InContact ID 462229568559 Customer Name: Charles Lewis RC Phone Number: (281) 809-6902 Extension #: 101 Best callback number: (470) 658-4519 Email address: charles.lewis@letsroc.org Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: Cx wants to add a dedicated fax line, also change the main company number and his personal number to random ones with area code "832" Issue/Subject: For: Charles Lewis | Issue: change numbers | By: Andres Camp >>Cx wants to upgrade his plan from essentials to standard >>cx wants to change the main company number (281) 809-6902 and (281) 674-8004 to random numbers with area code 832 >> Number (832) 295-1611 swapped with (281) 809-6902 >> Number (832) 295-1002 swapped with (281) 674-8004 >> CIF case created 18111947 Cx wants to upgrade his plan Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: No response from the machine Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: lex-m03-001 Digital Line: (805) 419-2687 Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y