Untitled Note

Customer Name: Sandi Buchheister UID: 63028818028 InContact ID: 462231232073 Extension #: 101 Company#: 707 702 2241 Best callback number: (707) 702-2241 Email address: sandi@pivotalconnectionspt.com Customer's preferred callback time (with timezone): N/A Admin: Y Account Verified: Y Issue: 1) cx wants to send TXT messages with her main company #, with no other options in the "text from" field 2) Incoming caller ID for call queue calls is annoying to the cx. Troubleshooting: 1) the # is enabled for SMS and linked to a campaign already, FS is telling me that only the super admin as the operator can have that option. 2) disabled the feature as requested. Recap: Y Support Site provided: Y Survey Spiel: Y