Untitled Note

Incontact ID: UID: RC Phone Number: Customer First and Last Name: Ginery Falero Extension #: 2768 Callback #: (863) 877-9031 Email Address: ginery.falero@skymd.com Account Verified (Y/N): Y Admin (Y/N): N Description: Changed the security question / Everytime trying to make an outbound call it says "give permission to allow the microphone" They already did it and it still is not getting it Set ETA: N/A Troubleshooting: The headsets are not on the recommended list, so the agent recommended to change the headsets and call back if the issue persists Resolution: The cx agreed to finish the call and close the case Recap (Y/N): N/A Gain Agreement to close the case (Y/N): Y Promoted Support Site (Y/N): N/A Promoted Survey (Y/N): N/A SAT Prediction: 10 I am resolving the case now (Y/N): Y Attached KB Article (Y/N): Y "if there is anything else I will be closing the case marking it as resolved, also we have a support site at support.ringcentral.com, it works just like google you type your question and will see different articles on how to solve the issue. Lastly you might be receiving a quick survey over email regarding your overall experience with the customer experience today. And with that said thank you for being part of RingCentral and I hope you have a good day"