Untitled Note

Hi Team, For validation: Case number: 20612269 Agent Name: Chris Velasquez Supervisor name: Dilan Garcia Subject: Calls not connected Invalid escalation Reason: No T2 template nor call samples added into the notes Actual step(s)/Info Missed: Please gather samples so we can escalate accordingly Resolution/Recommendation: Gather samples made within the last 24h, a minimum of 3 samples needed