Untitled Note

InContactID: UID: 1933059021 RC Phone Number: 14104647856 Customer Name: Shane Company Name: Mathnasium of Maryland Call back #: 240-355-7112, (301) 861-9890 Email Address: anapolis@Mathnasium.com Number of DLs: Account Verified (Admin): Y Ext. # 101 Issue / Customer Request: According to case notes whenever somebody dials the (410) 266 6200 is ringing but the user is not receiving the call, also if no one answer call should go to 8556580037 Troubleshooting: >>Call back made at (301) 861-9890 >> InID >> InID 506932563728 >> Voicemail >>2nd Call back at 240-355-7112 >> InID 506932564771 >> Voicemail >>Voicemail and email sent Resolution: >>email and voicemail sent >>(410) 266 6200 is not anymore on the account >>Waiting for customer's reply to keep working on the issue >>If customer calls please get all the details from the issue correctly, thanks Case Number: 23277458 Resolved? Y/N PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: N/A SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: N/A Reason for Intervention: N/A Endorsed to TL/SME?: N/A