Untitled Note

{ "..1": "I didn't meant to leave you in the middle of conversation but still the system doesn't allow the chat to be open as inactive for a certain time. The chat will be closed soon, If still there is any concern you contact us back 24/7. Thank you and have a good day.", "..35": "Thank you for your time and patience. I can see that I would be able to process a replacement order against your lost delivery and it may arrives within 3 to 5 days and I would make it sure that you would not been charged for a single cent for this whole process and would get the order within the amount you have already paid. May I know if that would suits you?", "..4": "A refund of $AMOUNT has been processed to your account and it may takes up to 10 business days to reflect back to your original payment method. Soon you would receive a confirmation about it.", "..art": "We have a specialized team to address these particular issues. In order to provide you with the best possible solution, I will be transferring you to them. Please stay connected on the chat while I make the transfer.\n\nKindly note that there may be a brief waiting period due to the number of customers in the queue. Our team is working diligently to address all concerns and will make every effort to assist you as quickly as possible. Your patience and understanding is highly appreciated. The estimated wait time for that queue is 1 minute.", "..bo": "I can see that the concerning item is backordered due to the high demand of the item. Usually the backordered items takes 7 to 10 business days or earlier than that to be fulfilled.\n\nAs soon the item would be back in stock it would be delivered to you and you would receive notifications about it when it would be dispatched. \n\nStill if you do not want to wait for the item. I can cancel it for you. May I know what do you suggest?", "..cl": "Thank you for your time and patience.\n\nIt is to bring into your notice that once an account is deactivated can not be reactivated and all of the pending transaction and orders may gets freeze or cancelled. It is not guaranteed that they would gets delivered. May I know if you still want me to deactivate it for you?", "..co": "I was checking the details of the order cancellation and can see that there is a difference between billing address and the shipping / pickup address of your order and that might be the cause of order cancellation.\n\nHowever I have escalated this matter for further resolution to the concerning department and I am sure that your issue would gets resolved within 3 hours to 24 hours,. \n\nI would request you to do not make changes to your account and try to place a new order after 3 hours. I am sure that you would not face the same issue again.", "..da": "Thank you for your time and patience.\n\nI was trying to browse the order details and just observed that the order number given above does not belong to this account. May I have the email address, billing address and phone number associated to that account in order to gain access to your account to see for the best available actions about it.", "..de": "I can't thank you enough for being so kind and understanding with me on this matter. I have never talked with such a pleasant and generous valued customer. ", "..dis": "Thank you for your time and patience.\n\nI’m sorry to hear that you have not received your order. According to our records, the order was received and signed for by XXXXXXX. However, it may be worth checking with your family members and neighbors to see if they may have received it on your behalf. If it is not located, I would recommend disputing the charges with your financial institution as the best course of action to recover your funds. If your financial institution requires any assistance from our end, we will be happy to provide any details required.\n\nPlease let me know if there is any other order I can assist you with. I’ll be happy to help.", "..fr": " // Damaged // Different Account // Guided Further", "..lit": "Thank you for your time and patience. Apologies, as I've checked the tracking details of your order, it seems that although we had shipped the item, unfortunately it got lost during transit, in such an instance, I can help you with a refund, additionally this will be documented on Walmart's end to make sure such an event is avoided in the future.\n\nThank you for your concern. I can see that it was a market place item and a seller is involved in it. In case of replacement or item resending option. I would have to contact the seller and usually seller may takes 24 to 48 hours to respond and resolve the concern. May I proceed towards the seller contact process?", "..mi": "May I have the details of missing items please?", "..o": "May I have the concerning order number please?", "..oc": "Thank you for being so cooperative and pleasant despite of having issue with your delivery. I can understand that how important was this delivery for you within time. Please accept my apologies again.", "..on": "Hello CUSTOMER, How may I assist you with the order number given above?", "..s": "Thank you for your time and patience. I was tracking back the order and can see that the order was scheduled for delivery between DATE to DATE. ", "..wc": "Orders are getting cancelled due to suspected unauthorized activities // Please process interceptas", "..z": "You may receive an email confirming you about the refund summary and the issue you have faced. You can update us through that email if required. Please have a look on that email as well. This was your assistant Nabeel. ", ".1": "Seems like you have stepped away from the chat or due to communication issue I am not able to see your chat. I'm happy to be of service today. System might close this chat due to inactivity but feel free to reach out in case of any concerns. Thanks for contacting us and have a nice day.", ".2": "I do not mean to rush you but just to confirm, are we still connected? ", ".48": "Some times it happens that an order gets marked as delivered before the delivery when carrier changes hand with the other carrier or the order is handed over to the local dispatch team for the delivery purpose. It is marked as delivered. \n\nI would request you to please allow the shipment company to complete its assignment within 48 hours after marked as delivered. If the order still not gets delivered till 8pm on DATE. Please reach us back and we will be happy to assist you accordingly.", ".5": "Thank you for your time and patience.", ".a": "My apologies for the inconvenience caused CUSTOMER, but do not worry, I will gladly look into the details for you and will assist you. Please stay with me while I am looking into the order details for you. ", ".add": "Thank you so much for your patience CUSTOMER. As I can see the details, your order is to be delivered on the ADDRESS. Once the order is placed, system does not allow us to make changes In the order or edit the address on the order due to customer’s safety and security concerns. I would request you to please allow me to process the cancellation request on this order and you can place the order again with the correct address and once the order will be cancelled. You will get a confirmation email and your amount will be released back to your original payment as per the timeframe provided by the Financial institution", ".b": "I was just reading to your bot chat, and came to know about your concern. Please stay connected while I check the details about it.", ".c": "You deserve a world class service, and If I failed in giving you one I do apologize from all heart. You were speaking with Nabeel, I hope I was able to resolve your concerns effectively and with utter professionalism. Is there anything else I can help you with other than that?", ".da": "Thank you for your time and patience.\n\nI personally apologize but as this order number does not belong to your account unfortunately the system does not allow to proceed in this matter I would humbly request you to chat us back from the original account this order number is associated with and we will be able to help you out on this. If there is anything regarding any order on your account please let me know, I'll be more than happy to assist.", ".dc": "I am really sorry for the delayed response. I was got disconnected from the chat for a while. Please allow me a couple of minutes more to finalize my findings about the concern in discussion.", ".de": "Thank you for your time and patience.\n\nIt is to bring into your notice that once an account is deactivated can not be reactivated. All of your pending transactions or orders may freeze or cancelled depending upon the system. May I know if you still allow me to deactivate it for you?", ".dis": "Paraskevi, I have tried to refund you but my system declined my request both times but do not worry, there is another way to get refund more quickly. There is a way we both need to follow, in order to provide you with refund of this item. On my end I am filing and sending the details to our accounts department to initiate the refund so when your financial institute's team contact us we're ready to guide them the case and will help them verifying the amount to be refund in your account.\n\nMeanwhile, on your end, please file a dispute with your financial institution so they can initiate the process of contacting our accounts department. We'll be happy to assist them accordingly with all the relevant details in the best interest of you.", ".do": "CUSTOMER, I have read the bot chat. Thank you so much for your patience. I'm really sorry for the unfortunate experience about the delivery of your order, I can understand why this must be upsetting and it's certainly not the experience we want you to have. I would love to assist you.", ".e1": "I know this is not the kind of experience you wish to had. Walmart values you as a customer, and I will document this and this will be forwarded to the relevant department so that this matter is looked into and you don't have to face this trouble again in the future.", ".e2": "I'm really sorry to find out we haven't serviced you up to our quality standards and I do apologize for this issue you've faced with us. I'm hoping you give us another chance to redeem your trust in us.", ".e3": "I'm really sorry for the uncertain experience, I can understand why this must be unpleasant and it's certainly not the experience we want you to have.", ".e4": "I can understand that how important this delivery was for you, to receive in time with complete items and this is not a standard of services, Walmart ever wished to provide to its valued customers.\n\nWhen I imagine myself at your place, I may have the same feelings in this kind of situation and I would surely escalate this matter to every concerning for further corrective actions and rest assured I would put my maximum efforts to make it correct for you, as I wish it to be as a customer of Walmart.", ".e5": "As a customer I may have the same feeling at this stage and would be requiring an immediate best resolution about this kind of situation. But please do not worry at all. I would put my maximum efforts to get it resolved.", ".e6": "You deserved a lot better from us. Nothing is more important than regaining your trust and all of us here hope you will give us the opportunity to welcome you again soon and provide you the positive Walmart experience you have come to expect from us.", ".el": "I understand how upsetting it is to have the order marked as delivered when you didn't receive the items.", ".en": "You may receive an email confirming about the activities performed on your order. Just to verify the details about it you are requested to please have a look on it and verify the details. It is really very important to know about them. \n\nMay I know if you have received an email about it?", ".f": "I’m genuinely glad we were able to cover all of your concerns for today. I hope you were overall satisfied with the way I handled your issue. It was a great experience partnering up with you today. Again, this is Nabeel. \n\nTake care , Have great and healthy days ahead and Wishing you more strength with each coming day!", ".g": "Hello CUSTOMER, Thank you so much for contacting Walmart.com. You have Nabeel on the line. I hope you are doing well. Please let me know how may I assist you today?", ".i": "Thank you for the information. Please stay connected while I check for the best available actions about it.", ".lit": "Thank you so much for your patience CUSTOMER. As I can see the details, there is no moment on your order since DATE. If you allow me, I can process the cancellation request for your order as the estimated delivery date has already been passed. I would request you to please reorder the items again so that you could receive your delivery on time.", ".lo": "I was checking the order details and can see that the order was got delayed and due to high influx of the orders and needed to be rescheduled for today. \n\nI have rescheduled this order for delivery between TIME to TIME timeslot. I am sure that you would receive the order between this timeslot and you may not need to reach us back for the same concern again.", ".mp": "I can see that it was a market place item and a seller is involved in it. I have escalated this issue to the concerning department and to the seller as well. Usually it takes 24 to 48 hours for the seller to respond and to resolve the issue.\n\nI would request you to please allow the above mentioned timeframe to the seller to resolve this issue. You may receive the conversation copy in your email or in the seller contact section in the walmart account.", ".mt": "Thank you for your time and patience.\n\nI was checking the delivery details and can see that the package you have received had the same weight from the shipping till the delivery because they have dropped off the same package which was sent to you and the package weight was remained same till the time of delivery. It seems like a clear case of theft after the package was dropped off.\n\nI am forwarding this case to the relevant team for further investigation and would request them to involve the authorities as well in it so that the amount or the item can be recovered after investigation.\n\nI would recommend disputing the charges with your financial institution as the best course of action to recover your funds. If your financial institution requires any assistance from our end, we will be happy to provide any details required.\n\nPlease let me know if there is any other order I can assist you with. I’ll be happy to help.", ".n": "The drivers usually follow the device navigation to find the drop off location and sometimes it doesn't stop on the exact drop off that is the reason it happens. I hope you can understand the situation.", ".o": "I am sorry to hear this. May I have the concerning order number to check the details about your package? So that an immediate necessary action can be taken about it?", ".pa": "Thank you for your concern. Since your account has not established yet a good order purchase history, as much as I would like to issue a discount or promo code for you the system is not letting me to do so. Regret to inform you that I'm unable to issue any discount nor promo code for your request. I'm hoping for your kind understanding on this process. Because if it's just for me to decide on this I would definitely will issue. But I would like to be transparent with you that I have guidelines to follow as well as an employee of Walmart.\n\nIs there anything else I can help you with?", ".pd": "Thank you for your concern. If you want to receive the orders, then it is requested to please allow the order to be delivered first and then reach us back for the account deactivation so that you would receive the order without any hassle. Please let me know if there is any other order I can assist you with. I’ll be happy to help.", ".pe": "I believe I’ve answered all your questions for today. If you don't have any other concerns besides this, I’ll be ending this chat session now. Thank you for contacting Walmart.", ".pr": "Thank you for the confirmation. Please stay connected while I process it for you.", ".rc": "Thank you for your concern. I wished to not to put you in hassle in returning an item that is not working for you but actually it is a requirement imposed by the Walmart system to return it back for our claim from the company / manufacturer. Otherwise I was very happy to process a refund for you so that you do not bear such hassle to return it and put your precious time and money in this effort.", ".re": "Thank you for your time and patience. \n\nI am really sorry for the missing items on your order. CUSTOMER, I have checked the details for you but unfortunately store is not offering any replacement on the order for the missing items. I would love to process a refund for you for the missing items. Would that be fine for you?", ".rt": "For your concern. I would like to transfer you to right department. They would be able to assist you better about this issue. Please stay connected while I transfer you.\n\nYou may have to wait for several minutes in the queue, it is to request you to please keep connected while I transfer you there so that the issue could gets resolved right on this chat.", ".sd": "I can see that I would be able to resend you the item with 3 to 5 days delivery option. Also for your damaged item, I would be able to schedule it for free pickup from your location to prevent you from the hassle to return it and to save your time and money. May I know if that would work for you?\n\nThank you for your concern. May I know what would be the feasible way for you to return the item. \n\n1- Return it to store\n2- Drop it to a Fedex\n3- Schedule it for free pickup\n4- Return by mail\n\nThank you for your time and patience.\n\nI have just processed your return by mail and soon you would receive a confirmation email about it containing the return label as well. \n\nPlease let me know if there is any other order I can assist you with. I’ll be happy to help.", ".sp": "I can see that I can resend you the item in concern and also for the defective one I can arrange for a free pickup for your item and this whole process would not cost you any additional amount. The new item would arrive within 3 to 5 days. May I know if that would work for you?\n\nSure. I would be processing a free return for you and would also schedule for a free pickup for your item to prevent you from bearing the cost of fuel and gas and to save your time, So that a refund can be processed for your defective item. \n\nMay I know what date and time would best suit you for a pickup schedule so that I can arrange it for that time?", ".st": "For your order concerns, I would have to contact to your concerning store and it may takes a few minutes. \n\nIt is to request you to please keep connected while I contact them and get the updated status of your order.", ".sur": "Customers in Alaska, Hawaii and US territories must pay an extra shipping fee. They can add an item to their cart to see the shipping fee for it.", ".sus": "I’m sorry to hear that your order was cancelled. After reviewing the order details, I can see that the system automatically canceled your order because it suspected an unauthorized charge. It happens when an order doesn't pass some of the security checks defined in the system.\n\nThere is no need to worry. I have escalated the matter and the issue will be resolved within 24 hours right after I had escalated the issue. You will be able to place your order online after 24 hours.", ".t": "Thank you for your time and patience. Let me explain this to you.", ".tc": "Thank you for your concern. Please allow me to check for the best available actions about it.", ".w": "Before we get started, I want to thank you for being a Walmart member. We value your membership and appreciate you being part of the Walmart family.", ".z": "You may receive an email right after the chat, confirming you the summary of this issue, Please have a look on that as well. You were talking to Nabeel, you assistant.", "c1": "Please let me know if there is any other order I can assist you with. I’ll be happy to help.", "c2": "If you have any questions regarding another order, Please let me know. I'd be glad to help.", "f1": "Thank you for contacting. Have great and healthy days ahead. Good bye", "lpa": "Thank you for your time and patience.\n\nI was checking the details about it and can see that the promo is only applicable when you have a paid membership. It is to request you to please signup for the paid membership and as soon you would start shopping with that membership . The system would automatically send you a promo link of $20 which you can use to get discount on order.\n\nIs there anything else I can help you with?", "reb": "Please stay connected I am still working on it.", "reb1": "I will have to check more details. Is it okay if I put you on a brief hold?", "reb2": "I know it is taking longer than usual. Please bear with me.", "reb3": "Please don't go to any window or switch apps because there might be a chance that this chat will disconnect. I want to make sure that I can fix and resolve your issue. Just stay online and I'll get back to you as soon as possible.", "reb4": "Thank you for being patient. I am still working on your case. Please stay connected.", ".sum": "To sum up everything, you contacted us regarding with your concern about damaged items. What I did is informed you that the system had already initiated a refund to your EBT card. Before we end the chat, I would like to ask if there are any other orders I can assist you with today?", ".ret": "Once again I do apologize for this inconvenience, if it was in my hands I could have refunded the order myself.\n\nOnce again I do apologize for this inconvenience that item was damaged. For now you can file a dispute with your bank if you no longer have it to return. We value you as a customer. I have documented your concern so that necessary actions can be taken to ensure this does not happen in the future.", "rtc": " // LAD // CCA2 routed towards ART // As soon asked to transfer to ART // CX left the chat", "wsmr": "May I confirm if you have not locked your payment method and it is active and available to receive a refund?\n\nThank you for the confirmation. I was wondering that the refund was processed from our side but the receiver end denied to receive a refund. However I am escalating this issue to the concerning department, so that your refund can be reprocessed for you. Usually it may takes 24 to 72 hours for a refund to be process. it is requested to please allow them to reprocess your refund so that you would receive your money back to your account. \n" }