Untitled Note

User ID 683857009 InContact ID 468694628368 Customer Name: Randy Solomon RC Phone Number: (833) 255-5467 Extension #: 1002 Best callback number: (647) 212-2123 Email address: btowing76@gmail.com Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: Cx explains that she is able to hear the desk phone ringing but when she picks up there ir no audio at all, neither she or the customer can get any response but it seems like if she calls out using this desk phone call will be connected with any issue at all and audio will be connected this dead air is just with inbound calls after picking up the line They dial the number but there are no ringtones, dead air on the cx calling this issue it's been happening also for the following numbers: (905) 723-9898, (905) 723-5219, (905) 728-2001 Issue/Subject: For: Randy Solomon | Issue: One-way audio | By: Andres Camp > Call back made at (647) 212-2123 cx explained its working but some of the calls provided before > According to call logs seems like recordings have both-way audio without issues > Call back made at (905) 723-9898 Incontac ID 468694666695 > Agent on the line explained that she had issues this morning between 8-9 am and after that, it has been working fine > Adv the agent to collect the call information whenever it happens again > Nothing found on the call logs adv the agent to get samples whenever it happens