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Link: https://support.engagement.dimelo.com/contents/65247398bd0e54134ccab406 UID: 2396511036 RC Phone Number: (573) 653-3169 Customer Name: Lynn Law Company Name: Joe Machens Automotive Group Call back #: (573) 397-7691 Email Address: llaw@mclartyauto.com Number of DLs: 1057 Account Verified (Admin): Y Ext. # 93022 Issue / Customer Request: No matter what vm pin i set for ext 90536 it does now work TS Performed: Complete step-by-step documentation Tried to check the voicemail on the deskphone Recommended trying the app to see the voicemail messages cx didn't want to Did a resync on the phone to see if it gets the new pin and it worked Resolution: How the issue was resolved After the info agreed to close the case Case Number: 20351234 Resolved? Y PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 9-10 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support