Untitled Note
By: Baby4/3/202422 views Public Note
IC: 505578174978
UID: 197650041
Main: (800) 3277887
Name: Firas
Ext: 12400
C. Name: **Armellini Express Lines Inc**
CB: (305) 591-5570
Email: fquad@armellini.com
Issue: When you call either direct number 13867492044/13862022438 the calls are routing to x15001 instead of x15050/150500
Troubleshooting: I called 13867492044/13862022438 and it was routed properly to the call queue x150500 and the call rang on all the members
We need also to assign SMS logs for x11065 to the role (It was resolved assigning 'Usage Information')
Created new role named Manager with SMS log
https://jira.ringcentral.com/browse/RC-47744