Untitled Note

By: Baby4/3/202422 views Public Note
IC: 505578174978 UID: 197650041 Main: (800) 3277887 Name: Firas Ext: 12400 C. Name: **Armellini Express Lines Inc** CB: (305) 591-5570 Email: fquad@armellini.com Issue: When you call either direct number 13867492044/13862022438 the calls are routing to x15001 instead of x15050/150500 Troubleshooting: I called 13867492044/13862022438 and it was routed properly to the call queue x150500 and the call rang on all the members We need also to assign SMS logs for x11065 to the role (It was resolved assigning 'Usage Information') Created new role named Manager with SMS log https://jira.ringcentral.com/browse/RC-47744

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