Untitled Note

InContact ID: 505430727351 UID: 1677601010 RC Phone Number: 8324121213 Customer Name: Kenneth Company Name: Shields Healthcare Services Call back #: (832) 498-3420 Email Address: Number of DLs: Account Verified (Admin): Y Ext. # 101 ----------------------------------------------------------- Issue / Call forwarding is not functioning correctly. After 5pm calls are supposed to be forwarded to CX's cellphone number (832) 498-3420. ----------------------------------------------------------- TS Performed: >> call back made at (832) 498-3420 >> InID 505432527297 > Sent to voicemail >> 2nd call made at (832) 498-3420 >> InID 505432528441 > currently on a meeting and is unable to speack, he will call back once he can >>Assist customer if he calls back