Untitled Note

Incontact ID:465382397807 UID:2497956012 RC Phone Number: 4322184195 Customer First and Last Name: Jacob Extension #: 304 Callback #: 4323521987 Email Address: Account Verified: Y Admin: Y Description Information: the client called because on ext.306 the incorrect number is added he would like this number instead 8179189499 but when I look im not able to find it in the admin portal or the SCP Set ETA: Troubleshooting: so with help from the support team we were able to assign the number back to the ext.306 Resolution: yes i was able to assist the client with the numbers Recap: Y Gain Agreement to close the case: Y Promoted Support Site: Y Promoted Survey: Y SAT Prediction: 10 I am resolving the case now: Y Attached KB Article: Y