Untitled Note

User ID 738932018 InContact ID 469672196960 Customer Name: Deborah Archer RC Phone Number: (740) 321-3330 Extension #: 3063 Best callback number: (740) 321-3330 Email address: elaine.prycl@homeinstead.com Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: Calling to follow up with Deborah but she is not available at the moment Issue/Subject: For: Deborah Archer | Issue: call handling | By: Andres Camp >> Call back made at (740) 321-3330 >> currently out of dutty Hi Team, For validation: Case number: Agent Name: Bryan Velasquez Supervisor name: Andrea Espinoza Subject: Escalation Invalid escalation Reason: Missing T2 template, Please attach at least call 3 samples where the issue is presented on the logs Actual step(s)/Info Missed: Gather manually samples so we can double-check with logs Resolution/Recommendation: advice the customer to send screenshots through the case and attach them, T1 concern please assist the customer, replicate on your end make test calls, advice to use different platforms; Web app, mobile app, desktop