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Customer Name: Jackson RingCentral Number: UID: 62947098028 InContact ID:463720804019 Extension #: 101 Best callback number: 2143903169 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: RC Desktop and mobile app audio issues on outbound and inbound calls, the other party cannot hear them clearly but they can hear the customers. The issue started 2 months ago. All users on the account are being affected. All users are using different networks. Troubleshooting: Sent the cx a link to his email address with the Network requirements https://support.ringcentral.com/network-and-system-requirements/network-requirements/overview/quality-of-service-guidelines.html so they can have their ISP check their Network to see if everything is alright Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by Pablo