Untitled Note

InContact ID 460934353583 Customer Name: Peter French RC Phone Number: 303-424-9539 Extension #: 107 Best callback number: (303) 241-5749 Email address: pete@denvershowerdoor.com Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: Issues when porting the numbers 720 414 2623 303 747 6928 720 570 8518 Issue/Subject: For Peter French | Issue: Porting out | By Andres Camp >> email with the CSR information sent to pete@denvershowerdoor.com >>advice the customer to get in touch with the carrier and ask for the rejection reason >>PIN, Company ID provided >>inform the cx to contact ntd.helpdesk.com >>Support NTD escalations Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: No response from the machine Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: lex-m03-001 Digital Line: (805) 419-2687 Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y