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(GENERAL INQUIRY) Hi, This is Gwen, the Customer Service Associate who assisted you today. Thank you for doing business with Amazon.​ It was a pleasure assisting you today. [REASON OF CALL] If you have any questions feel free to reach out with the link below. We're available 24 hours a day, 7 days a week. https://www.amazon.ca/gp/help/customer/express/c2c/popup.html?c2cId=3e966ae7-8a4e-41d3-88fd-bbf05e9780ca​ Thank you so much for choosing Amazon. We cherish your patronage. =================================================================================================​ (PRIME MEMBER CANCELLATION) SUBJECT: Hi, [CX NAME]. This is for your Amazon Prime Membership Cancellation. Hi, Thank you for contacting us. We have successfully cancelled your Amazon Prime membership. You'll receive a refund for CDN$[AMOUNT]. It should reflect on your [CARD TYPE] within 3-5 business days and show as a credit on your next billing statement. Let us know if we can provide anything further by clicking on the link. We're available 24 hours a day, 7 days a week. https://www.amazon.ca/gp/help/customer/express/c2c/popup.html?c2cId=3e966ae7-8a4e-41d3-88fd-bbf05e9780ca​ We greatly appreciate your patience and continued patronage. Thank you for being the best part of Amazon. ================================================================================================= (GENERAL REFUND) SUBJECT: Hi, [CX NAME]. This is for your Amazon.ca order refund. Hi, Thank you for contacting us. We apologize for the inconvenience. I have processed the [Refund/Promotional Certificate] for CND$[AMOUNT]. It should reflect on your [CARD TYPE] within 3-5 business days and show as a credit on your next billing statement. (After our fulfillment center confirms the receipt of your returned item.) [((It should be available within the 24 hours and can be used for any items sold and shipped by Amazon.​))] If you have any questions feel free to reach out with this link. We're available 24 hours a day, 7 days a week. https://www.amazon.ca/gp/help/customer/express/c2c/popup.html?c2cId=3e966ae7-8a4e-41d3-88fd-bbf05e9780ca​ We greatly appreciate your patience and continued patronage. Thank you for being the best part of Amazon. ================================================================================================= (RETURN WITH REFUND) SUBJECT:​ Hi, [CX NAME]. This is for your Amazon.ca order. Hi, Thank you for contacting us. I'm sorry to hear about the problem you've had with your [ITEM NAME]. I've requested a refund for CND$[AMOUNT]. It should reflect on your [CC TYPE] within the next 3-5 business days and should show as a credit on your next billing statement once our fulfillment center confirms the receipt of your returned item. Please click on the following link to be brought to your personalized return label and follow the instructions provided: [COPY