Untitled Note

Caller Name: Julie Jordan RC #: 5619558515 Callback Number: 561 7174413 Verified Email: julie@siegellawgroup.com # of DLS: 19 InContact ID: 459968476923 User ID: 62466812008 Case #: Account Verified: Y Issue: -access call recording Troubleshooting: -On-demand call recording is enabled as well as the automatic call recording -under automatic call recording there is no ext to record -added exts to record for call recording -disabled On-demand call recording -added users in ext 108 for call forwarding -case closed 5616706384 ************************************************ Caller Name: Peg RC #: 5089922200 Callback Number: (508) 689-4773 Verified Email: pnewton@vribeirolaw.com # of DLS: 29 InContact ID: 460084547781 User ID: 875569048 Case #: Account Verified: Y / ext 101 Issue: -add users in the presence Troubleshooting: -cust said that she only changed the name of the users but they were removed on the phone display -adv cust that she has to add the users in the xt manually ext 97 and ext 89 3185248101 ************************************************ Caller Name: Jim RC #: 3185248101 Callback Number: 3183815080 Verified Email: # of DLS: 2 InContact ID: 460084561287 User ID: 63203562004 Case #: Account Verified: Y Issue: -portin status for order 196327004 Troubleshooting: -checked portin status: "Your Transfer Request could not be completed because the telephone number you provided was not found on your account with your current service provider. Please check your account statement and enter the correct number in the highlighted field, and then click on the 'Submit' button to resubmit your Transfer Request. You can upload a copy of the recent invoice listing the number you requested if you want to challenge the rejection." -adv cust that we need to cancel the initial request then resubmit -adv cust to call us back tomorrow to cancel the request because the ntd is closed due to US Holiday ************************************************ Caller Name: Lea RC #: 3128000000 Callback Number: (847) 421-6431 Verified Email: lea@walnerlaw.com # of DLS: 23 InContact ID: 460084607967 User ID: 1531626021 Case #: Account Verified: Y / ext 216 Issue: -add new number for a new user Troubleshooting: -cust added ext 2113 using the available license on the acct -cust would like to use the phone below: LINE: (312) 795-0512 ext 2113 SN: 64167F1ABC65 MODEL: Polycom VVX 311 Gigabit Ethernet Phone -phone was processed for "urgent warranty device replacement - II" -changed the phone of ext 222 to RC app -assigned the phone below to ext 2113: LINE: (312) 795-0512 ext 2113 SN: 64167F30A63A MODEL: Polycom VVX 311 Gigabit Ethernet Phone IP ADD: blank -explained that we need to find a connection to connect the phone to internet ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************