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Customer Name: Victor UID: 178368042 InContact ID: 461319706841 Extension #: 101 Main Company number: 9052476868 Best callback number: 4372399242 Email address: Customer's preferred callback time (with timezone): Admin: Y/N y Account Verified: Y/N y Issue: cx needs to port an 800 number from a company that doesn't send bills Troubleshooting: (steps taken to address the issue) Convert the Excel file to pdf and upload it Recap: Y/N y Support Site provided: Y/N y Survey Spiel: Y/N y Hacktality Thank you for letting us know. We are willing to help and provide you a solution to this. :white_check_mark:???? Can you tell us when did you notice this issue? :white_check_mark:???? Can you tell us which number/ user is affected? :white_check_mark:???? Can you tell us how many are affected? :white_check_ mark:????What is your best contact number and preferred callback time should we need more details related to the problem? Thank you for providing us all the information. We will going to submit this samples to our Fraud Team for further investigation. Further updates will be provided by the team via email. Is there anything else that we can help? Handle case as BAU and escalate to Fraud Team.