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Link: https://support.engagement.dimelo.com/contents/663d3d83feec69000889fd93 RC Phone Number: (727) 353-3969 Call back #: (305) 290-2033 Email Address: pfragoso@genesysnationalrecovery.com Number of DLs: 21 Account Verified (Admin): Y Ext. # 101 Issue / Customer Request: I need to know how to see a phone number that called one of our agents, which in their application says "unknown" and the phone number is not shown. TS Performed: The call not showing caller's number Informed caller had caller id blocked or hidden and we are not able to check it Resolution: After the info agreed to close the case Case Number: 23467927 Resolved? Y Customer Sentiment/Verbatim: Reason for Intervention: N/A Endorsed to TL/SME?: N/A The case has been successfully closed now, kindly check if you received the email sent at _________ confirming its closure. For additional information, please visit the link support.ringcentral.com. If you need further help, you can also create a case by clicking Contact Support on that page. Thank you for choosing RingCentral. Have a great day! CNR email Hi _____, Good day! I would like to follow up with your concern regarding ____ with case _____. Kindly reply to this email so we can update and/or close this case accordingly. This case will be closed within 96 hours if no response is received due to inactivity. Should you need urgent assistance, please feel free to call our support line at (888) 898-4591 and give your reference case number ____. Thank you for choosing RingCentral as your communications provider. Sincerely, Ian RingCentral | Technical Support