Untitled Note

Incontact ID: 463558355826 UID: 62984148028 RC Phone Number: 2129708900 Customer First and Last Name: Jordan Rosen Extension #: 110 Callback #: 212 970 8900 Email Address: jordan@chemistrywealth.com Account Verified (Y/N): Y by ivr Admin (Y/N): Y Description: The caller ID changed from ChemistryWealth to RingCentral by itself Set ETA: N/A Troubleshooting: Checked that every caller id was set correctly and they are - Will try to update the company's CNAM - Made the order to update the CNAM Resolution: Cx agreed to finish the call and the issue was resolved so the agent will close the case Recap (Y/N): N/A Gain Agreement to close the case (Y/N): Y Promoted Support Site (Y/N): N/A Promoted Survey (Y/N): N/A SAT Prediction: 10 I am resolving the case now (Y/N): Y Attached KB Article (Y/N): Y "if there is anything else I will be closing the case marking it as resolved, also we have a support site at support.ringcentral.com, it works just like google you type your question and will see different articles on how to solve the issue. Lastly you might be receiving a quick survey over email regarding your overall experience with the customer experience today. And with that said thank you for being part of RingCentral and I hope you have a good day"