Untitled Note

Customer Name: Greg Knight RingCentral Number: UID: 56418402 InContact ID:464161302838 Extension #: 5 Best callback number: 4802298636 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: The cx wants to Set up an additional phone Polycom SoundPoint IP 301 SIP purchased from a 3rd party Troubleshooting: Advised the cx that the Polycom SoundPoint IP 301 SIP is not supported by RC. The cx stated he might purchase a Desk phone from RC later. The wanted to register on the TCR, connected the cx to the TCR team. Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by Pablo esteban