Untitled Note

Link: https://support.engagement.dimelo.com/contents/65258273bd0e54786847ad3b UID: 60505929006 RC Phone Number: (888) 264-2793 Customer Name: Anastasia SookbirSingh Company Name: Art of Problem Solving Foundation Call back #: (332) 237-5827 Email Address: anastasia@artofproblemsolving.org Number of DLs: 29 Account Verified (Admin): Y Ext. # 949 Issue / Customer Request: the number assignment for my number is still in provisioning TS Performed: Complete step-by-step documentation The number (332) 237-5827 for extension 949 is stuck in "Provisioning" status for the TCR registration Cx mentioned it has been on that status for over a month Resolution: How the issue was resolved Escalated a telco case 20361755 to re-provision the number and enable the SMS Case Number: 20361005 Resolved? Y PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 9-10 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support