Untitled Note

Customer Name: Alex Lazic RC Phone Number: 4167925181 UID: 730472009 InContact ID: 507483005904 Company Name: Swatwildlife Call back #: 6479228299 Email Address: alexswatwildlife@icloud.com Number of DLs: Account Verified (Admin): Y Ext. # 102 Issue: Company call handling settings Troubleshooting: Guided the cx on how to change the company schedule, change existing custom rules and modify the VM greeting for After Hours ext 102 (Ext. 2) properly. Case Number: Resolved? Y/N PKI/JIRA: (if any) Link of Feature Request Submitted: Link of Self-help options provided: Customer Sentiment/Verbatim: A statement from the customer SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: