Untitled Note

Case ID: 22935275 inContact ID : 505579486197 CASE FOLLOW-UP DAY 1 Additional Notes : • customer replied to e-mail : • "Hi Jam, The issue is resolved. I called the user, and he indicated that the desk phone did ring. Thanks for the support." • call customer to gain agreement to close the case • inContact ID : 505730487707 • unable to reach • leave voicemail