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For Antonio | Phone Not Working - Resolved by Jam Case ID: 20464503 inContact ID : 472477785872 User ID: 62808732031 RC Phone Number: 4706467434 Customer Name: Antonio Company Name: Atlanta Eye Prosthetics Inc. Call back #: (559) 940-1189 Email Address: tony@atlantaeyepro.com Number of DLs: 5 Account Verified (Admin): Yes | Ext. # 101 Issue / Customer Request: • issue with 2 of their phones | • asking to reboot and showing error message - reboot or set-up TS Performed: Complete step-by-step documentation • gather affected phone details • created RC meeting • provided RCV disclaimer • https://v.ringcentral.com/join/122671178 • when trying to access the GUI, phone showed an error message duplicate IP address • send link for KB article on customer's e-mail on how to resolve the duplicate IP address error on one device • https://support.ringcentral.com/article-v2/Error-Duplicate-IP-Address-on-one-device-in-Network-Phone-set-to-DHCP.html?brand=RC_US