Untitled Note

Customer Name: UID: InContact ID: Extension #: Main Company number: Best callback number: 7039373014 Email address: laura@connectbbc.com Customer's preferred callback time (with timezone): Admin: Y/N y Account Verified: Y/N y Issue: unable to monitor calls monitored 131 132 reservations Troubleshooting: (steps taken to address the issue) checked the configuration, configured the same as in this KB https://support.ringcentral.com/app/phone/desktop-web/monitoring-calls-other-extensions-ringcentral-app-desktop-web.html cx still not able to monitor calls Recap: Y/N y Support Site provided: Y/N y Survey Spiel: Y/N y