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UID: RC Phone Number: Customer Name: Joe Belnap Email Address: rc2902@planetadvertise.com Description: What happens if two different extensions have the same name until I change the other extension's name? Troubleshooting: Recommended changing the phones from the user, the cx wanted to change the user's name for it to be different on the phone, told him it also works Resolution: Cx went IDLE after the instructions sent email This case will be tagged as resolved. At the end of this chat we would be sending out a survey at ______ to get feedback and understand what you liked or prefer or whether we did well overall and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello Joe, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: https://support.ringcentral.com/article-v2/12917-Phones-Devices-Set-Phone-Name-Display.html?brand=RC_US