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Link: https://support.engagement.dimelo.com/contents/64b7090bbd0e54731d8035a7 UID: 2761759020 RC Phone Number: (619) 831-8368 Customer Name: Guadalupe Munoz Call back #: (559) 570-0529 Number of DLs: 72 Email Address: gmunoz@scramca.com Description: when I log in and try to use the txt message feature it says its not able to. It happens on both devices I'm attempting to use which are the HP laptop and and Iphone 13 Troubleshooting: The cx hasn't finished the TCR registration the campaign was rejected, recommended to do the registration again and shared some articles with the instructions. Resolution: After the info agreed to close the case This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support