Untitled Note
By: Anonymous4/3/20232 views Public Note
Incontact ID:
UID:
RC Phone Number:
Customer First and Last Name:
Extension #:
Callback #:
Email Address:
Account Verified:
Admin:
Description Information:
Set ETA:
Troubleshooting:
Resolution:
Recap:
Gain Agreement to close the case:
Promoted Support Site:
Promoted Survey:
SAT Prediction: 10
I am resolving the case now:
Attached KB Article:
TCR pending text messages wanted an update to see why it is still not working for them to receive and send SMS, and it's been more than 30 days and still did not receive any update
Set ETA: no