Untitled Note

Incontact ID: 461319196384 UID: 136470034 RC Phone Number: 8337509554 Customer First and Last Name: Bryan Vega Extension #: 101 Callback #: 8337509554 Email Address: bryan.vega@ringcentral.com Account Verified: Y Admin: Y Description Information: cx wanted to all the calls be forwarded to another user Set ETA: 4-5 Troubleshooting: guide the user through the admin portal and told him that he can change the settings of call handling Resolution: told him to go to users > his user > call handling and deactivate his user and enable the other user. Recap: Y Gain Agreement to close the case: Y Promoted Support Site: Y Promoted Survey: Y SAT Prediction: 10 I am resolving the case now: Y Attached KB Article: Y