Opening spiels

Hi there, ______! My name is Jannet from Facebook Concierge Support and I'll be assisting you from here on. For your reference, please take note of your Case ID: ______. I can see here that you______. Is that right? Hi there, XXXXXXXX! This is Kristine from Facebook Concierge Support and I'll be assisting you from here on. For reference, the case ID would be XXXXXXX. I really appreciate you waiting on the queue. I can see here that you XXXXXXXXX. Is that right?