Untitled Note

Incontact ID: 461590847574 User ID: Na RingCentral Phone Number: 8886004184 Customer First and Last Name: Michael Extension #: Na Callback #: 7274152308 Verify the Email Address: chris@televisitmd.com Account Verified: Y/N N Admin: Y/N N For Michael | can't get access to his account| Resolved by Jose Cooper Description Information: the cx can't get access to the account Set ETA: 10 mins Troubleshooting: I check the information that he gives to me but the number doesn't appear as active Resolution: I see the number is in deleted accounts maybe because of a mistake when the account was making Recap: Y/N Na Gain Agreement to close the case: Y/N Na Promoted Support Site: Y/N Na Promoted Survey (Encuesta): Y/N Na SAT Prediction: 10 I am resolving the case now: Y/N Na Attached KB Article: Y/N Na Case #: UID: Issue: Troubleshooting steps are done: Results: Help needed: TEMPLATE TO USE TO ADD CONTACTS IN SALESFORCE UID: 62935414031 Incontact ID: 461590725530 First name / Last name: Fawn Ta Contact Number: 2408189960 Email Address: fawn.ta@morphworks.com Account Verified: Y/N Y