Untitled Note

? ? ? ? ? ACCOUNT DEACTIVATION ? ? ? ? ? Summary of Concern: - subs called regarding duplicate account Transaction Details: - MIN to Deactivate: - Reason: Closed by request Willing to forfeit balance? Yes Does subs have a crypto purchase? No Does subs have a Maya credit balance? No Does subs have a Maya savings? No Does subs have BNPL? No Do you have Maya Personal Loan? No Actions Taken: - adv subs that I will endorsed it to our team. - adv subs to monitor within 3bds. - provide subs case number PID: Passed / High Risk ? ESCALATE THE CASE ? ? ~ ? ~ ? ~ ? ~ ? ~ ? ~ ? ~ ? ~ ? ~ ? ~ ? ~ ? ? ? ? ? ? DEDUPLICAION ? ? ? ? ? Summary of Concern: - subs called regarding duplicate account Transaction Details: • MIN TO RETAIN: • Status (from Splunk): KYC 1 Limited • First Name: • Last Name: • DOB: Actions Taken: - adv subs that I will endorsed to our team. - adv subs to monitor within 2bds, she will receive SMS regarding the status of account. - adv subs any Maya Credit balance must be fully paid first, otherwise request will be rejected - provide subs case number PID: Passed / High Risk ? ESCALATE THE CASE ? ? ~ ? ~ ? ~ ? ~ ? ~ ? ~ ? ~ ? ~ ? ~ ? ~ ? ~ ? ? ? ? ? ? ACCOUNT UPGRADE ? ? ? ? ? Summary of Concern: - subs called regarding account upgrade Actions Taken: - PID: Low Risk - Passed - Upon checking, subs application for upgrade is in non-screened. - Adv subs to disregard the duplicate account. - Adv subs to monitor within 24 hours for approval. ⛔️ ⛔️ ⛔️ ACCOUNT UPGRADE REJECTED ⛔️ ⛔️ ⛔️ Summary of Concern: - subs called regarding duplicate account Actions Taken: - PID: Low Risk - Passed - Upon checking, subs application for upgrade is rejected. - Provide subs the reason of rejection. - Adv subs to upgrade again and monitor within 24hours for approval. ⛔️ ⛔️ ⛔️ MANUAL UPGRADE ⛔️ ⛔️ ⛔️ Transaction Details: Name: Date of Upgrade: Validation Code: ID used: Remarks in KYC: PID: Passed / low risk / manda ? ~ ? ~ ? ~ ? ~ ? ~ ? ~ ? ~ ? ~ ? ~ ? ~ ? ~ ? ? ? ? ? ? ACCOUNT SECURITY ? ? ? ? ? SUMMARY OF CONCERN: – Subs called can't open maya account – subs don't have access to the old email • ACTION TAKEN: - Adv subs to go to maya's website: support.maya.ph and search "change email" - adv subs to fill out the form and submit the documents indicated in the instructions. - adv subs to monitor for 5-7bds once submitting the request ? ~ ? ~ ? ~ ? ~ ? ~ ? ~ ? ~ ? ~ ? ~ ? ~ ? ~ ? ? ? ? ? ? REASSIGNMENT ? ? ? ? ? Summary of Concern: - subs called regarding change mobile number. Actions Taken: - Adv subs to go to maya's website: support.maya.ph – adv subs to search Change Number and fill up the form. – adv subs to monitor within 5-7BDS upon submission – informed subs All pending rewards and cashback from your old number will be forfeited and all awarded and unclaimed vouchers will disappear when you change your registered mobile number (but balance will remain intact) https://support.maya.ph/s/changemin Transaction Details: Reason of Request: Lost