Untitled Note

11:30am 1:00pm OFFICE 100 1:00pm 1:15pm Break 1:15pm 03:00pm OFFICE 100 03:00pm 04:00pm Lunch 04:00pm 06:15pm OFFICE 100 06:15pm 06:30pm Break 06:30pm 08:30pm OFFICE 100 2142915520 Incontact Id : 459849002868 Name : Christy RC # : (214) 310-3727 CB # : 8889094469 UID : Email : DL : Account Ver: Issue: TS: 17432041 Incontact Id : Name : Shandra RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : 63245634004 Email : DL : Account Ver: Issue: Transfered call from Sales TS: 2064536988 Incontact Id :459849214620 Name : Hassan RC # : (905) 901-5598 CB # : (905) 901-5598 UID : 342609040 Email : hassansarwar@gmail.com DL : Account Ver: Y Issue: Cust called in to merge numbers TS: 6467778355 Incontact Id : 459849249286 Name : Ryan RC # : 2169304546 CB # : (708) 264-6336 UID : Email : DL : Account Ver: Issue: TS: 17376460 / 17165128 Incontact Id : 459849252596 Name : Trevor RC # : 7704238047 CB # : (770) 681-2289 UID : 2496008012 Email : jortez@cbelawgroup.com DL : Account Ver: Issue: TS: Incontact Id : 459849269952 Name : Jenny RC # : 2133575121 CB # : (805) 490-3100 UID : 2496008012 Email : jortez@cbelawgroup.com DL : Account Ver:Y Issue: Cust called in about call forwarding TS: 17580279 Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: transfered call from sales/ TS: Incontact Id :459849327013 Name : Marcus RC # : 4165710721 CB # : 4165710721 UID : 929769024 Email : marcusally@majurmusikstudios.com DL : Account Ver: Y Issue:Cust called in about identifying incoming calls he recvs. TS: edu cust on creating a call que. so that when calls coming in from the main line he wil see that its coming from his company number. and if it does not show in his caller ID or if gets a call with just the callers number he will know that they are calling his ext or direct line. cust said will just accept calls and put it in his contacts so that when he sees it he will know how to address them for the meantime. cust will call back if he needs to to change the settings on his account when he is ready. issue resolved. Incontact Id :459849401323 Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id :459849462849 Name : Tish RC # : 5612881719 CB # : (314) 574-3757 UID : 244326008 Email : DL : Account Ver: Y Issue: TS: 304 Incontact Id : 459849488813 Name : Jessie RC # : 4156512408 CB # : 4158427418 UID : Email : DL : Account Ver: Issue: TS: 2495 Incontact Id : 459849512996 Name : RC # : 2406542292 CB # : UID : Email : DL : Account Ver: 8009334104 Issue: TS: 866-309-2827 Incontact Id : 459966646823 Name : Tiago RC # : (321) 746-5072 CB # : UID : Email : DL : Account Ver: Issue: TS: Campaign Name: RingCentral Main Customer Service Contact ID: 459966650644 Date and Time: 2/16/2023 4:16:01 PM Reason for Call: Ghost call Incontact Id : 459966580758 Name : Carly RC # : (720) 974-0040 CB # : (720) 974-0040 UID : 62875276031 Email : support3@orchardvetmedcenter.com DL : Account Ver: Y Issue: cust called saying ext 102 not getting calls TS: did a test call / success but the other ext according to cust did not ring chekd set up. call goes to ext 108 and the ext that has the issue is not added there added ext 102 in the call forwarding. did a test call/ success issue resolved. 866-309-2827 Incontact Id : 459966601932 Name : Bruno RC # : 3473434455 CB # : UID : 62607027007 Email : DL : Account Ver: Y Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: