Untitled Note

Incontact ID:462231489160 UID: 913125048 RC Phone Number: 2144275808 transfers to the account that does not have any information Customer First and Last Name: tangie logan Extension #: 101 Callback #:4692587904 Email Address: Account Verified: yes Admin: yes Description Information: the client called because she created a new account and wanted to change the number to the new one Set ETA: Troubleshooting: so i asked for the other company's name, she provided the email then i was able to enter but when i looked on the new account she created it was only for video meetings and messages so i explained we will not be able to make the change and why but i did offer to change the companys name from the old account and the client agreed Resolution: Recap: Gain Agreement to close the case: Promoted Support Site: Promoted Survey: SAT Prediction: 10 I am resolving the case now: Attached KB Article: Incontact ID:462376537723 7039395062 UID:3187106020 RC Phone Number: Customer First and Last Name: hank Lavery Extension #:227 Callback #: 7037746971 Email Address: Account Verified: Y Admin: Y Description Information: the client called because he would like to know the number of ext 227 and if he would be able to send a fax with that number 703) 596-4547 Set ETA: Troubleshooting: so we looked for the company fax number:7034362298 as well we went to the features and we did activate the fax to enable i make a test to send a fax to that number but he still did not receive any information, Resolution: Recap: Y/N Gain Agreement to close the case: Y/N Promoted Support Site: Y/N Promoted Survey: Y/N SAT Prediction: 10 I am resolving the case now: Y/N Attached KB Article: Y/N