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UID: 225325032 RC Phone Number: Customer Name: Keith Burnett Email Address: keith.burnett@usfalcon.com Description: I need help provisioning a replacement phone Troubleshooting: Replacing ext 301 with C60 phone 64167FD6F418 - The cx was in a hurry the agent did the changes and then gave an article to the cx. Resolution: After the changes cx agreed to close the case This case will be tagged as resolved. At the end of this chat we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support