Untitled Note

Customer Name: Shawnna Lyon RC Phone Number: 9167816500 UID: 63132453008 InContact ID: 506781930783 Company Name: BrightStar Care - Altus Health, Inc. Call back #: 9167816500 Email Address: Shawnna.Lyon@brightstarcare.com Number of DLs: Account Verified (Admin): Y Ext. # Issue: Call Queue settings Troubleshooting: Guided the cx on how to change the call queue settings properly and how to change the members status on the admin portal. Cx understood. The cx requested to keep the case open for monitoring. Case Number: Resolved? Y/N PKI/JIRA: (if any) Link of Feature Request Submitted: Link of Self-help options provided: Customer Sentiment/Verbatim: A statement from the customer SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: