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165922336023 Incontact ID: 165922317399 OUTBOUND Incontact #: 165922300562 RC#: 808 308 7593 User ID: 608955040 Caller Name: Susan Email: homes@homesandlandoahu.com Callback Number: 808 312 7405 Account Verified: Y/N Y Admin/User: Admin Subject: for Susan call forwarding assisted by albino Issue: - Call forwarding - Updating password for the online account. Troubleshooting: - Update Call handling and forwarding. - Advised the customer between Customer Direct line and Main line. - Customer expect to receive call to this number . - External phone number (808) 312-7405 -we follow the call forwarding on her online account dialing the mainline -we leave the 8083127405 number active on call forwarding for extension 101 -we do test call dialing the main line and she confirmed that she may able to answer the call on her mobile phone -she also brought up an issue about change password for her online account whenever she logging in. - Call got disconnected while we are attempting to change the password. - Trying to call her back. Send to Subject: RingCentral Support Ticket: {!Case.CaseNumber} {Issue of the customer} Hi , We are contacting you in regards to RingCentral Support Ticket: {!Case.CaseNumber}. We just wanna check if you need further assistance with your account. If in any case you do, please reply to this email. Also, you have the option to give us a call to 888-898-4591 or chat with us or update your case by logging in at https://success.ringcentral.com/RCContactSupp?src= Please reply back if you have any additional questions or to confirm resolution for us to close the ticket. Thank you for choosing RingCentral. Sincerely, RingCentral Inc