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Upgrade Thank you for sending your upgrade validation code, and we apologize for the late reply. May we know if your Maya account has already been upgraded? If so, disregard this email. In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. Let us know if there’s anything else we can do. Summary of Concern: Subs sent the upgrade validation code. Action Taken: If already upgraded disregard this email. We're sorry to know that you're unable to load up your Maya wallet using your credit card, and we apologize for the late reply. May we know if you're still encountering it? If so, please contact your issuing bank to check this issue. We're sorry to know that you're unable to withdraw using your Maya ATM card, and we apologize for the late reply. May we know if you're able to do so? If so, disregard this email. In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. Let us know if there’s anything else we can do. We're sorry to know that you're unable to pay your bills using Maya, and we apologize for the late reply. May we know if you're able to do so? If so, disregard this email. In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. Let us know if there’s anything else we can do. Summary of Concern: Subs was unable to pay bills. Action Taken: If able to do so disregard this email. We're sorry to know about your uncredited payment to Dragonpay using Maya, and we apologize for the late reply. May we know if the amount has already been settled? If so, disregard this email. We're sorry to know about your uncredited Autosweep load using Maya, and we apologize for the late reply. May we know if the amount has already been settled? If so, disregard this email. In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. Let us know if there’s anything else we can do. We're sorry to know about your unreceived beep load, and we apologize for the late reply. May we know if the amount has already been credited? If not yet, please contact Gcash to settle the amount. In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. Let us know if there’s anything else we can do. Summary of Concern: Subs has uncredited Autosweep load. Action Taken: If the amount has already been settled disregard this email We're sorry to know that you're unable to make a transaction using Maya card, and we apologize for the late reply. May we know if you're able to do so? If so, disregard this email. In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. Let us know if there’s anything else we can do. Summary of Concern: Subs was unable to make a transaction using Maya card. Action Taken: If able to do so disregard this email. We understand that you want to request an official receipt on your PLDT payment using Maya, and we apologize for the late reply. We advise you to provide the receipt found on your transaction history in the Maya app as proof that your payment was successful. In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. Let us know if there’s anything else we can do. We're sorry to know about your uncredited refund to your Maya wallet, and we apologize for the late reply. May we know if the amount has already been received? If so, disregard this email. We're sorry to know that you no longer have access to your mobile number registered with your Maya account, and we apologize for the late reply. We understand that you want to change your mobile number registered with your Maya account, and we apologize for the late reply. May we know if your request has not yet been processed? If so, we recommend checking our knowledge base for step-by-step instructions on how to change your Maya number. You can do this by simply searching for 'Change Maya Number' in your web browser or by using the following link: https://support.maya.ph/s/article/How-do-I-change-the-registered-mobile-number-in-my-PayMaya-account. Please note that the processing time is within 5-7 business days from the date you submitted your complete documents. Feel free to reach us out if you need any more assistance. We'd also appreciate your feedback. Summary of Concern: Subs MIN was defective. Action Taken: If not yet been processed/Advise to search the keyword on browser and provide the link/Processing within 5-7 BD. We’re truly sorry to know that you’re unable to upgrade your Maya account, and we apologize for the late reply. May we know if you're still unable to upgrade the account? If so, we recommend that you call our customer service hotline at ( 632) 8845-77-88 or our toll-free number, 1800-10-845-7788, for further validation from Monday to Sunday from 8 a.m. to 7 p.m. Please note that we will validate your application within 24-48 hours. To know about our accepted valid IDs and upgrade process, just visit this link: https://www.maya.ph/upgrade. We appreciate your patience. Summary of Concern: Subs was unable to upgrade the account. Action Taken: If so/Advise to call HL. Easclate We're sorry to know that your mobile number registered with your Maya account was lost, and we apologize for the late reply. As per our relevant team, they were unable to process your request because the mobile number you nominated already has a Maya account registered into it. We advise you to log in to the account using the number ending in 391, then try to forget the password. In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. Let us know if there’s anything else we can do. Summary of Concern: Subs lost the SIM. Action Taken: Inform subs that they can't process the request due to the MIN was already registered/Advise to log in and forgot password.