Untitled Note

For | - Resolved by Jam Case ID: 19730294 inContact ID: 470002163938 User ID: 3282687020 RC Phone Number: 3282687020 Customer Name: HITESH Company Name: HITESH N. GOVANI. D.M.D. PC Call back #: 9495426773 Email Address: Number of DLs: 2 Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • calling about open case 19730294 • unable to pull up call logs from API software used that is integrated with RC TS Performed: Complete step-by-step documentation • upon checking, case was already escalated to Integrations but no case owner found • checked case notes • "He need to create a ticket on https://developers.ringcentral.com/ for the developer dept. assist him" • customer said that he did not create a ticket yet • advised to create a ticket on developer's portal • end of call • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For Brenda | Port In Phone Number - Resolved by Jam Case ID: 19981500 inContact ID: 470002179179 User ID: 175397049 RC Phone Number: 18476395800 Customer Name: Brenda Company Name: Northern Illinois Foot