4/23/2021

InContact ID: 1234567890 User id: 362406028 RingCentral #: Name: Michael Mayers Callback #: 844 739 2287 Email: michaelmeyer@techtalks.com Admin? Y/N: Y Account Verified: Y/N: Y Issue: Cust wants to upload a company Greeting to the company phone number for April 24-28. Troubleshooting: Phone System> Phone numbers>Auto- receptionist>IVR Setting> Custom Answering Rules>Add rules Resolution: Walk Through Cust on setting customer rule for the celebration on April 28 Week EOC ***************************************************** InContact ID: 136894788965 User id: 430720040 RingCentral #: 9036508583 Name: Carlos Alonzo Callback #: 9036508583 Email: carlos.alonzo@gmail.com Admin? Y/N: Y Account Verified: Y/N: Y Issue: asking if he can send a Fax via email Troubleshooting: Check settings and walk through in adding a email for the for email to fax settings. Resolution: Walk Through Cust on how to add the email to send fax via email. EOC *********************************************************** InContact ID: 136894813988 User id: 901138008 RingCentral #: 6506948392 Name: Donna Davis Callback #: 6506948392 Email: donnadavis@thefinalcut.com Admin? Y/N: Y Account Verified: Y/N: Issue: Call Handling 102 - DL 55268 April 26 - 30 Forwarding all to Karen. Troubleshooting: Check the account and walk through cust on it. Resolution: Walk through cust on how to process the the call handling for the specific time and date. EOC ***************************************************** InContact ID: 123456789 User id: 901138008 RingCentral #: 8087564758 Name: Robert Davis Callback #: 8087564758 Email: robertdavis@thefinaltcut.com Admin? Y/N: Y Account Verified: Y/N: Y Issue: Can't Log in to his online account. Troubleshooting: check if he the email on file can received the password link but the email is not yet configure as per cust. Resolution: Assisted cust but providing a temp password and then walk through cust on how to change the temp password on the website. EOC InContact ID: User id: RingCentral #: Name: Callback #: Email: Admin? Y/N: Account Verified: Y/N: Issue: Troubleshooting: Resolution: EOC ***************************************************** InContact ID: User id: RingCentral #: Name: Callback #: Email: Admin? Y/N: Account Verified: Y/N: Issue: Troubleshooting: Resolution: EOC InContact ID: User id: RingCentral #: Name: Callback #: Email: Admin? Y/N: Account Verified: Y/N: Issue: Troubleshooting: Resolution: EOC ***************************************************** InContact ID: User id: RingCentral #: Name: Callback #: Email: Admin? Y/N: Account Verified: Y/N: Issue: Troubleshooting: Resolution: EOC InContact ID: User id: RingCentral #: Name: Callback #: Email: Admin? Y/N: Account Verified: Y/N: Issue: Troubleshooting: Resolution: EOC ***************************************************** InContact ID: User id: RingCentral #: Name: Callback #: Email: Admin? Y/N: Account Verified: Y/N: Issue: Troubleshooting: Resolution: EOC